Description
Organises and controls the operations of a hotel or motel to provide guest accommodation, meals and other services. Registration or licensing may be required.
Skill Level
2
Alternative Titles
- Hotelier
- Publican
Specializations
- Duty Manager (Hotel)
- Resort Manager
Skills Assessment Authority
Caveats
Caveat 9
TSS, ENS – The position predominantly involves responsibility for low skilled tasks.
Example 1: Rostering, maintaining records, reception duties and allocating duties to housekeepers, porters or doorpersons.
Example 2: Fruit picking or packing or feeding of livestock or animals.
Example 3: Truck driving.
Group: 1413 Hotel and Motel Managers
Description
organise and control the operations of hotels and motels to provide guest accommodation, meals and other services.
Tasks
- directing and overseeing reservation, reception, room service and housekeeping activities
- supervising security arrangements, and garden and property maintenance
- planning and supervising bar, restaurant, function and conference activities
- observing liquor, gaming, and other laws and regulations
- assessing and reviewing customer satisfaction
- overseeing accounting and purchasing activities
- ensuring compliance with occupational health and safety regulations
- may provide guests with local tourism information, and arrange tours and transportation
Skill Level
Most occupations in this unit group have a level of skill commensurate with the qualifications and experience outlined below.