Description
Responds to personal, written and telephone inquiries and complaints about the organisation’s goods and services, provides information and refers people to other sources.
Skill Level
4
Alternative Titles
NULL
Specializations
NULL
Skills Assessment Authority
Caveats
Group: 5412 Information Officers
Description
Information Officers respond to personal, written and telephone inquiries and complaints about the organisation’s goods and services, provide information and refer people to other sources.
Tasks
- answering inquiries about goods and services, and providing information about their availability, location, price and related issues
- responding to inquiries about problems and providing advice, information and assistance
- recording information about inquiries and complaints
- referring complex inquiries to team leaders or expert advisers
- issuing relevant forms, information kits and brochures to interested parties
- accessing and operating computer network systems and communication systems such as public address and paging systems
- may refer inquiries to other sources
Skill Level
Most occupations in this unit group have a level of skill commensurate with an AQF Certificate II or III (ANZSCO Skill Level 4).
At least one year of relevant experience may substitute for the formal qualifications listed above. In some instances relevant experience and/or on-the-job training may be required in addition to the formal qualification.