Description
Responds to personal, written and telephone inquiries and complaints about the organisation’s goods and services, provides information and refers people to other sources.
Skill Level
4
Alternative Titles
NULL
Specializations
NULL
Skills Assessment Authority
Caveats
Group: 5412 Information Officers
Description
Information Officers respond to personal, written and telephone inquiries and complaints about the organisation's goods and services, provide information and refer people to other sources.
Tasks
- answering inquiries about goods and services, and providing information about their availability, location, price and related issues
- responding to inquiries about problems and providing advice, information and assistance
- recording information about inquiries and complaints
- referring complex inquiries to team leaders or expert advisers
- issuing relevant forms, information kits and brochures to interested parties
- accessing and operating computer network systems and communication systems such as public address and paging systems
- may refer inquiries to other sources
Skill Level
Most occupations in this unit group have a level of skill commensurate with the qualifications and experience outlined below.