Receptionist (General) – ANZSCO 542111

All Occupations

Description

Greets clients and visitors, and responds to personal, telephone, email and written inquiries and requests.

Skill Level

4

Alternative Titles

NULL

Specializations

NULL

Skills Assessment Authority

Caveats

No caveats apply to this occupation.

Group: 5421 Receptionists

Description

receive and welcome visitors, patients, guests and clients, and respond to inquiries and requests.

Tasks

  • greeting and welcoming visitors, and directing them to the appropriate person
  • arranging and recording details of appointments
  • answering inquiries and providing information on the goods, services and activities of the organisation
  • answering, connecting and transferring telephone calls
  • receiving and resolving complaints from clients and the public
  • receiving and distributing correspondence, facsimile messages and deliveries
  • maintaining the reception area
  • advising on and arranging reservations and accommodation
  • may perform other clerical tasks such as word processing, data entry, filing, mail despatch and photocopying

Skill Level

Most occupations in this unit group have a level of skill commensurate with the qualifications and experience outlined below.

Occupations in this Group