Description
Greets patients and other clients in a health facility, such as a clinic, practice, centre or surgery, and responds to personal, telephone and written inquiries and requests.
Skill Level
4
Alternative Titles
NULL
Specializations
NULL
Skills Assessment Authority
Caveats
Group: 5421 Receptionists
Description
receive and welcome visitors, patients, guests and clients, and respond to inquiries and requests.
Tasks
- greeting and welcoming visitors, and directing them to the appropriate person
- arranging and recording details of appointments
- answering inquiries and providing information on the goods, services and activities of the organisation
- answering, connecting and transferring telephone calls
- receiving and resolving complaints from clients and the public
- receiving and distributing correspondence, facsimile messages and deliveries
- maintaining the reception area
- advising on and arranging reservations and accommodation
- may perform other clerical tasks such as word processing, data entry, filing, mail despatch and photocopying
Skill Level
Most occupations in this unit group have a level of skill commensurate with an AQF Certificate II or III (ANZSCO Skill Level 4).
At least one year of relevant experience may substitute for the formal qualifications listed above. In some instances relevant experience and/or on-the-job training may be required in addition to the formal qualification.