Description
Provides support, education and guidance in the deployment and maintenance of computer infrastructure and the diagnosis and resolution of technical problems and issues. May work in a call centre.
Skill Level
2
Alternative Titles
- ICT Help Desk Officer
- ICT Help Desk Technician
- Systems Support Officer
Specializations
- Network Support Technician
- Operator Command Support Systems (Army)
Skills Assessment Authority
Caveats
Group: 3131 ICT Support Technicians
Description
provide support for the deployment and maintenance of computer infrastructure and web technology and the diagnosis and resolution of technical problems.
Tasks
- determining software and hardware requirements to provide solutions to problems
- responding to inquiries about software and hardware problems
- adapting existing programs to meet users’ requirements
- installing and downloading appropriate software
- ensuring efficient use of applications and equipment
- implementing computer networks
- designing and maintaining websites
- repairing and replacing peripheral equipment such as terminals, printers and modems
- may work in a call centre
Skill Level
Most occupations in this unit group have a level of skill commensurate with the qualifications and experience outlined below.