Description
Greets and checks in guests, and looks after their needs on arrival and during their stay in a hotel or motel.
Skill Level
4
Alternative Titles
NULL
Specializations
NULL
Skills Assessment Authority
Caveats
Group: 5421 Receptionists
Description
receive and welcome visitors, patients, guests and clients, and respond to inquiries and requests.
Tasks
- greeting and welcoming visitors, and directing them to the appropriate person
- arranging and recording details of appointments
- answering inquiries and providing information on the goods, services and activities of the organisation
- answering, connecting and transferring telephone calls
- receiving and resolving complaints from clients and the public
- receiving and distributing correspondence, facsimile messages and deliveries
- maintaining the reception area
- advising on and arranging reservations and accommodation
- may perform other clerical tasks such as word processing, data entry, filing, mail despatch and photocopying
Skill Level
Most occupations in this unit group have a level of skill commensurate with the qualifications and experience outlined below.