Description
Supports and maintains computer systems and peripherals by installing, configuring, testing, troubleshooting, and repairing hardware.
Skill Level
2
Alternative Titles
NULL
Specializations
NULL
Skills Assessment Authority
TRA
Caveats
No caveats apply to this occupation.
Group: 3131 ICT Support Technicians
Description
provide support for the deployment and maintenance of computer infrastructure and web technology and the diagnosis and resolution of technical problems.
Tasks
- determining software and hardware requirements to provide solutions to problems
- responding to inquiries about software and hardware problems
- adapting existing programs to meet users’ requirements
- installing and downloading appropriate software
- ensuring efficient use of applications and equipment
- implementing computer networks
- designing and maintaining websites
- repairing and replacing peripheral equipment such as terminals, printers and modems
- may work in a call centre
Skill Level
Most occupations in this unit group have a level of skill commensurate with an AQF Associate Degree, Advanced Diploma or Diploma (ANZSCO Skill Level 2).
At least three years of relevant experience may substitute for the formal qualifications listed above. In some instances relevant experience and/or on-the-job training may be required in addition to the formal qualification.