Description
Supervises and coordinates the activities of retail sales workers.
Skill Level
4
Alternative Titles
- Checkout Supervisor
- Sales Department Supervisor
Specializations
NULL
Skills Assessment Authority
Caveats
Caveat 2
TSS, ENS – The position has a nominated annual earnings of less than AUD65,000.
Caveat 10
TSS, ENS – The position is not located in regional Australia (within the meaning of subregulation 5.19(7) of the Regulations).
Group: 6215 Retail Supervisors
Description
supervise and coordinate the activities of retail sales workers.
Tasks
- ensuring that customers receive prompt service and quality goods and services
- responding to customers’ inquiries and complaints about goods and services
- planning and preparing work schedules and assigning staff to specific duties
- interviewing, hiring, training, evaluating, dismissing and promoting staff, and resolving staff grievances
- instructing staff on how to handle difficult and complicated sales procedures
- examining returned goods and deciding on appropriate action
- taking inventory of goods for sale and ordering new stock
- ensuring that goods and services are correctly priced and displayed
- ensuring safety and security procedures are enforced
Skill Level
Most occupations in this unit group have a level of skill commensurate with the qualifications and experience outlined below.