Description
Supervises and coordinates the activities of hotel service workers.
Skill Level
2
Alternative Titles
- Hotel Service Supervisor
Specializations
- Front Office Manager (Hotel)
- Head Housekeeper
- Head Porter (Hotel)
- Hotel Concierge
- Hotel Office Manager
Skills Assessment Authority
VETASSESS
Caveats
No caveats apply to this occupation.
Group: 4314 Hotel Service Managers
Description
supervise and coordinate the activities of hotel service workers.
Tasks
- determining work requirements and allocating duties to Commercial Housekeepers, Luggage Porters and Doorpersons
- conferring with managers to coordinate activities with other organisational units
- maintaining attendance records and rosters
- explaining and enforcing safety regulations
- overseeing the work of the unit and suggesting improvements and changes
- conferring with workers to resolve grievances
- may perform front office and hotel reception duties
Skill Level
Most occupations in this unit group have a level of skill commensurate with an AQF Associate Degree, Advanced Diploma or Diploma (ANZSCO Skill Level 2).
At least three years of relevant experience may substitute for the formal qualifications listed above. In some instances relevant experience and/or on-the-job training may be required in addition to the formal qualification.