Description
Supervises and coordinates the activities of retail sales workers.
Skill Level
4
Alternative Titles
- Checkout Supervisor
- Sales Department Supervisor
Specializations
NULL
Skills Assessment Authority
Caveats
None
Group: 6215 Retail Supervisors
Description
supervise and coordinate the activities of retail sales workers.
Tasks
- ensuring that customers receive prompt service and quality goods and services
- responding to customers’ inquiries and complaints about goods and services
- planning and preparing work schedules and assigning staff to specific duties
- interviewing, hiring, training, evaluating, dismissing and promoting staff, and resolving staff grievances
- instructing staff on how to handle difficult and complicated sales procedures
- examining returned goods and deciding on appropriate action
- taking inventory of goods for sale and ordering new stock
- ensuring that goods and services are correctly priced and displayed
- ensuring safety and security procedures are enforced
Skill Level
Most occupations in this unit group have a level of skill commensurate with an AQF Certificate II or III (ANZSCO Skill Level 4).
At least one year of relevant experience may substitute for the formal qualifications listed above. In some instances relevant experience and/or on-the-job training may be required in addition to the formal qualification.