Description
Plans travel, accommodation and associated arrangements for clients and makes travel bookings. May work in a call centre.
Skill Level
3
Alternative Titles
- Travel Agent
Specializations
- Business Travel Consultant
- Domestic Travel Consultant
- International Travel Consultant
Skills Assessment Authority
Caveats
No caveats apply to this occupation.
Group: 4516 Tourism and Travel Advisers
Description
plan and organise travel and accommodation for clients, and provide travel and accommodation information to tourists.
Tasks
- determining clients’ requirements for travel, accommodation and special interests
- suggesting itineraries based on available travel routes and cost, availability and convenience of transport
- making and confirming travel and accommodation reservations and informing clients of bus, plane, ship and train connections
- notifying clients of travel dates, baggage limits, and medical and visa requirements
- providing information on tourist attractions and tour availability, and procedures for dealing with lost and stolen documents
- assisting with travel clearances
- collecting payments and issuing clients’ itineraries, relevant documentation, tickets for travel and vouchers for accommodation
- providing information on travel insurance, relevant government regulations such as customs regulations, and use of credit cards and traveller’s cheques
- answering inquiries from tourists and offering suggestions about tours, travel routes, accommodation and local customs
- providing literature and information on local and interstate tours and places of interest
- discussing transport availability and cost
- may work in a call centre
Skill Level
Most occupations in this unit group have a level of skill commensurate with an AQF Certificate II or III, or at least one year of relevant experience (ANZSCO Skill Level 4).
The occupation Travel Consultant in this unit group has a level of skill commensurate with an AQF Certificate III including at least two years of on-the-job training, or AQF Certificate IV or at least three years of relevant experience (ANZSCO Skill Level 3)